FAQ's

CONTACT

HOW DO I CONTACT NODIQUE?

If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.

Contact: Nodiquefashion@gmail.com

HOW LONG DOES IT TAKE TO ANSWER?

We always aim to answer every question within 48 hours.

ORDERS & PAYMENT

WHICH PAYMENTS OPTIONS CAN I USE?

You can pay with Apple Pay, Mastercard, Visa, Maestro, Google Pay, Apple Pay, Amex and Clearpay.

HOW CAN I CANCEL MY ORDER?

Unfortunately we cannot cancel your order after it has been placed, as we process and package your order as quickly as possible.

If the item(s) are not to your liking you can always return them within 14 days

WILL I RECEIVE AN ODER CONFORMATION?

You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of minimum 6 digits), order summary and the shipping address

I HAVE ENTERED INCORRECT ADDRESS DETAILS CAN THIS BE CHANGED?

Yes, we encourage you to email our customer service department as soon as possible so they can change the address information. Unfortunately, we cannot change the details of your order after it has been shipped. To be on the safe side, please contact our customer service team to discuss solutions.

SHIPPING

WHAT IS THE DELIVERY TIME?

Delivery time is processed and packaged within 1 day and from there your order will be shipping in around 3-5 days.

WHAT ARE SHIPPING COSTS?

Shipping costs are totally free on us!

HOW CAN I TRACK MY ORDER

As soon as your package is shipped we will send you an email with a Track and Trace. Here you can find the status of your order and if necessary provide the delivery service with additional instructions.

I HAVE NOT RECEIVED MY ORDER WHAT SHOULD I DO?

Did you not receive your order? Sorry to hear! After placing your order you will receive an order confirmation with the order number. The same day your order will be sent. Here you will receive an email with a track and trace to follow the package. Did you not receive this mail or is the status of your package unclear?

Please contact us at: Nodiquefashion@gmail.com

RETURNS AND EXCHANGES

WHAT ARE THE RETURN CONDITIONS?

We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.

All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item.

For items purchased in the sale, kitchenmanifest does not offer the possibility for a refund. These items can only be exchanged for an other item from the collection or can be redeemed for store credit. 

Shipping costs are not refundable. 

WHAT ARE THE RETURN COSTS?

Returns are on your own cost and depending on the courier and the country you return your package from.

HOW CAN I EXCHANGE MY ORDER?

The exchange or return of an order is very easy.

Send within 14 days after receipt of your order an email to nodiquefashion@gmail.com in which you indicate that you want to exchange one or more products. We will send you the return instructions right away. :)

WHERE CAN I FIND MY ORDER NUMBER TO REGISTER MY RETURN?

Your order number can be found in the confirmation email you received after placing your order. This is a five digit code. If you have not received this e-mail correctly, our customer service will be happy to help you.

HOW LONG DOES MY REFUND TAKE?

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.